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Welcome to our Shelter Industry Events Calendar!
Here, you’ll find a variety of webinars, learning opportunities, online meetings, and national events focused on animal sheltering and related interests.
While some events are hosted by the UC Davis Koret Shelter Medicine Program, most are organized by other groups and agencies. Please note that being listed here doesn’t mean we’ve reviewed the material.
We’re here to provide you with a range of resources to help make your life easier. For more details about any event, feel free to contact the organizer directly (you’ll find their info in the event description).
Know of any event that we are missing that you think should be shown here? EMAIL US at events@sheltermedportal.com
Customer Service training in Animal Welfare has often been an afterthought. Seldom do we see curriculum on this topic at most conferences and when we do, it’s nothing new. We all assume everyone knows how to be nice, but it’s not about being nice, it’s about being effective in our communication with one another, volunteers, customers and anyone else we come into contact with through the course of our work. It’s about legitimizing the feelings of others, finding words that impact the psyche and leave the other person feeling cared for, even when our answer might be no. This session will inspire attendees to really evaluate the training given to all staff/volunteers that interact with others (that would be everyone). Often we presume customer service is something our parents should have taught us, but that is not always the case. This session will be unique in that we will walk through conversations that we have routinely, but often fall short in doing so. This session is intended to provoke conversation, thoughts and action.
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