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UID:10001437-1623157200-1623160800@www.sheltermedportal.com
SUMMARY:Online Training - 6/8/21 - Lifesaving Dispatch - Best Friends
DESCRIPTION:Traditional dispatch programs focus on collecting information and sending out an officer. Today’s modern dispatch program focuses on lifesaving and proactive problem-solving\, and acts as the agency’s gate keeper for officer call volume and shelter intake. This approach accesses the potential for increased lifesaving and community engagement that the traditional mindset leaves behind. During this training Anna Walton\, Municipal and shelter support coordinator at Best Friends\, and will cover: \n\nCustomer service\nRadio use and priorities\nInformation collection and problem solving over the phone\nTips and tricks on handling some of the commonly received complaint calls\n\nLearn how to challenge the traditional model of animal control dispatch and encourage a more proactive\, engaged\, and community-focused approach to the call-takers of the field service industry. \nWEBSITE LINK:  https://network.bestfriends.org/tools-and-information/e-learning/live-online-training
URL:https://www.sheltermedportal.com/event/online-training-6-8-21-lifesaving-dispatch-best-friends/
LOCATION:Virtual
CATEGORIES:Online Course
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