Customer Service training in Animal Welfare has often been an afterthought. So keenly focused on lifesaving programs, we sometimes neglect the human being at the other end of the leash. Seldom do we see curriculum on this topic at most conferences and when we do, it’s nothing new. We all assume everyone knows how to be nice, but it’s not about being nice, it’s about being effective in our communication with one another, volunteers, customers, and anyone else we encounter through the course of our work. It’s about legitimizing the feelings of others, finding words that impact the psyche and leave the other person feeling cared for, even when our answer might be no. This session will inspire attendees to really evaluate the training given to all staff/volunteers that interact with others. Often, we presume customer service is something our parents should have taught us, but that is not always the case. This session will be unique in that we will walk through conversations that we have routinely, but often fall short in doing so. This session is intended to provoke conversation, thoughts, and action.

This is not your normal customer service class!

Presenter: Gina Knepp, Michelson Found Animals

WEBSITE LINK:  https://us02web.zoom.us/webinar/register/WN_UgfDgI0ZTAiUDENrxMBQyQ