This calendar is a listing of webinars, other learning opportunities, online meetings and other upcoming national events related to animal sheltering and related areas of interest.

Only some of these events are produced by the UC Davis Koret Shelter Medicine Program. Most are being created and sponsored by other groups and agencies.  Being listed here does not mean that we have reviewed the material contained.  We are trying to provide a variety of resources to hopefully help make your life a little easier.  For additional information on any of these items before or after the event please contact the organizer directly (listed in the item description).

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May 22

Webinar – 5/22/24 – Considering Communication: Strategies To Improve Behaviour Change in Clients – PPG (fee applies)

May 22 @ 2:00 PM - 3:00 PM PDT

$25 – $35
A dog turns the pages of a book with their nose

As dog trainers, we often excel at changing dog behaviour, but may forget the importance of communication skills. Our role as animal advocates and client advisors requires us to excel at communication too. Our ability to share our knowledge and coach new skills ultimately facilitates changing our client’s behaviour in order to change their dog’s behaviour. Good communication builds relationships, gets buy-in, creates passion, develops patience and fosters motivation when our clients are feeling exhausted, overwhelmed, confused or frustrated. Yet, relatively little of our education encompasses communication skills. This webinar focuses on communication strategies for obtaining a case history, the practical use of empathy and compassion, and providing constructive, personalised coaching and reinforcing feedback. We will discuss the value of silence, the use of analogies and humour, our own body language, and how to measure your communicative success. After all, good communication is a skill we can develop if we are self-aware enough! Participants will learn tips for tailoring communication for each individual client to optimise outcomes for training success.

Learning objectives:

  • Understand the role communication skills play in building relationships with clients
  • Identify opportunities to provide reinforcing feedback to clients
  • Identify opportunities to provide constructive coaching to clients

Presenter: Petra Edwards PhD, BSc (Animal Behaviour) (Hons) Cert IV TAE. PCT-A, TAGTeach Level 2

WEBSITE LINK:  https://www.petprofessionalguild.com/webinars-events/webinars/considering-communication-strategies-to-improve-behaviour-change-in-clients/

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