Do you ever feel that working with dogs is the easy part, and that working with their humans is the real challenge? This comprehensive 4-module course is designed specifically for dog trainers, veterinarians, shelter workers, groomers, and behavior consultants who want to strengthen their communication skills and navigate difficult client interactions with confidence.
Taught by two experts in conflict resolution who are also seasoned dog professionals with a combined 50 years of experience working with people and their dogs, this course offers practical strategies drawn from real-world scenarios you’ll actually face in your practice.
Through this course, you’ll learn how to:
- Engage clients with genuine curiosity to uncover what’s really driving their concerns
- Avoid common communication mistakes that lead to frustration and breakdown
- Stay emotionally grounded when clients are reactive, dismissive, or resistant
- Have hard conversations without damaging the relationship
- Work effectively with clients who challenge your expertise or resist your guidance
This course goes beyond technical training knowledge to address the human side of animal work. You’ll develop the resilience and communication skills needed to build trust, collaborate effectively, and create lasting positive change—even with your most challenging clients.
Whether you’re dealing with clients who won’t follow through, argue with every suggestion, or bring conflict into your training sessions, this course will give you the tools to handle these situations professionally while protecting your own wellbeing.
** IMPORTANT INFORMATION ABOUT LIVE SESSIONS **
Sessions are not recorded
Sessions are 2 hours in duration
There are 4 live/online sessions for this course (March 25th, 27th, 30th and April 1st – 12:00PM EDT)
Duration: 2 weeks
Instructors: Carmaleta Aufderheide & Karis Nafte
WEBSITE LINK: https://iaabcfoundation.org/courses/tails-of-understanding-the-art-of-communication-with-our-human-clients/
