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Online Seminar – 9/5/23 – Working With Difficult Customer Behaviors – CVMA (fee applies)

September 5, 2023 @ 5:30 PM – 6:30 PM PDT
$25 – $120
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CVMA Online Seminars are convenient interactive presentations offering CEUs held in real-time. This learning platform allows you to participate from anywhere with internet access – from your practice, your home, or anywhere you have an internet connection. Attending is as easy as a few mouse clicks. You will only need internet access and either computer audio, a headset, or a telephone.

This seminar is open to veterinarians, veterinary technicians, veterinary hospital staff, and veterinary students only.

Webinar is live and interactive. Webinar may be recorded by the CVMA for internal use and training purposes. All other recordings are prohibited. 

Course Description

This interactive course focuses on individual skill development in effectively managing challenging behaviors. There are three things we drive home in this course: respond to behaviors and not people, read and respond with rational thinking, and it is hard for us to learn new ways of reading and responding to behaviors we consider negative or challenging. This course gives you a toolbox of strategies to deal effectively with challenging behaviors.

Objectives

At the end of this seminar, participants will be able to do the following:

  • Describe factors of human behavior that cause customers to behave in challenging ways
  • Identify your personal “hot buttons” and learn to control your immediate response
  • Apply communication strategies to prevent escalation and resolve the situation
  • Identify tools that help you manage your emotions after a difficult interaction

This course qualifies for 1.0 CEU.

Date and Time

Tuesday, September 5, 2023 | 5:30 p.m. – 6:30 p.m.

  • Registration closes August 29, 2023

WEBSITE LINK:  https://cvma.net/continuing-education/upcoming-ce/cvma-online-seminar-working-with-difficult-customer-behaviors-september-5-2023/cvma-online-seminar-working-difficult-customer-behaviors-september-5-2023/

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