In this 1-hour, VETgirl–leadership webinar, Karlene Belyea, MBA reviews tips on working more effectively with team members and clients. You’ll learn to use words that work, build influence and trust through a few simple body language techniques, more effectively listening, and understand how to encourage productive complaining. Tune in and learn how to communicate empathy by using the heart-head-heart model and how positive and effective team communication will create great relationships with clients too!
This program is applicable toward the continuing education requirement for the Certified Veterinary Practice Manager (CVPM) program offered by the Veterinary Hospital Managers Association (VHMA). Approval Number: 22-134
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