Webinar – 6/24/20 – De-Escalation: Dealing with Difficult People – The AAWA
The AAWA Presents: People are difficult for a variety of reasons. Some of those reasons are universal and apply to all people (like the responses of those who feel threatened or injured – remember: hurt people hurt other people). Some reasons are particular to a group of people, like those who externalize the causes of their misfortune onto others, or people who have a mental illness like paranoia. Some reasons for being difficult are particular to a person, like an individual who has a difficult personality style.