There’s a new, free self-paced course available at Maddie’s® University, and it’s all about facilitating successful adoptions!
This course provides guidance for navigating the entire adoption process, with an emphasis on adoption counseling. The course demonstrates the general adoption counseling process and then dives into adoption counseling for pets with behavior or medical conditions. Text content is supported by videos, infographics and exercises. All videos are shareable and all infographics are available for download so you can use them in training.
“This course goes deep on adoption counseling for cats and dogs and spans a number of interconnected topics,” co-author Rachel Jones shares. Topics include:
- Customizing meet and greets for individual animals and their behaviors and medical needs.
- Order of operations when receiving inquiries through different channels
- Using approachable language when discussing different types of behaviors and medical needs.
- Prioritizing counseling topics.
- Important paperwork to consider.
- Helping potential adopters determine whether a pet is a match themselves.
- Setting adopters up for success in the home.
- Fostering a welcoming environment.
- Ways to simplify your own placement processes without sacrificing quality.
- Minor marketing tips.
- And more.
The Adoption Counseling course is eligible for 2.0 hours of credit from the Association for Animal Welfare Advancement (AAWA) and the National Animal Care & Control Association (NACA).