This calendar is a listing of webinars, other learning opportunities, online meetings and other upcoming national events related to animal sheltering and related areas of interest.

Only some of these events are produced by the UC Davis Koret Shelter Medicine Program. Most are being created and sponsored by other groups and agencies. Being listed here does not mean that we have reviewed the material contained. We are trying to provide a variety of resources to hopefully help make your life a little easier. For additional information on any of these items before or after the event please contact the organizer directly (listed in the item description).

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Jun 8

Online Training – 6/8/21 – Lifesaving Dispatch – Best Friends

Name: Online Training – 6/8/21 – Lifesaving Dispatch – Best Friends
Start: 2021-06-08T13:00:00-07:00
End: 2021-06-08T14:00:00-07:00
Location: Virtual

June 8, 2021 @ 1:00 PM - 2:00 PM PDT

Free

Event Navigation

Traditional dispatch programs focus on collecting information and sending out an officer. Today’s modern dispatch program focuses on lifesaving and proactive problem-solving, and acts as the agency’s gate keeper for officer call volume and shelter intake. This approach accesses the potential for increased lifesaving and community engagement that the traditional mindset leaves behind. During this training Anna Walton, Municipal and shelter support coordinator at Best Friends, and will cover:

Customer service
Radio use and priorities
Information collection and problem solving over the phone
Tips and tricks on handling some of the commonly received complaint calls

Learn how to challenge the traditional model of animal control dispatch and encourage a more proactive, engaged, and community-focused approach to the call-takers of the field service industry.