How we talk about the pets in our care matters. Whether counseling an adopter about the sassy cat they are interested in or talking with staff about the reactive behavior they observed in a new dog, the words we use will affect the pathway for that animal. Join our panel of experts as they dig into the issue of how we talk and think about some of our more challenging shelter animals. Panelists will share examples and tools with attendees that can be implemented quickly into daily operations.
Takeaways
- The importance of using objective behavior language.
- Tips and tools to develop standardization in behavior language across an organization.
Suited For
Animal behavior and shelter professionals and volunteers.
Presenters
Dr. Miranda K. Workman, Ph.D., Shelter Behavior Training Liaison, ASPCA
James Pumphrey, Executive Director Wenatchee Valley Humane Society
Kara Montalbano, Director of Marketing & Community Relations, Potter League for Animals
Responses