This calendar is a listing of webinars, other learning opportunities, online meetings and other upcoming national events related to animal sheltering and related areas of interest.

Only some of these events are produced by the UC Davis Koret Shelter Medicine Program. Most are being created and sponsored by other groups and agencies. Being listed here does not mean that we have reviewed the material contained. We are trying to provide a variety of resources to hopefully help make your life a little easier. For additional information on any of these items before or after the event please contact the organizer directly (listed in the item description).

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Jun 17

Webinar – 6/17/21 – Basic Customer Service for Animal Welfare Professionals – Texas Unites (fee applies)

Name: Webinar – 6/17/21 – Basic Customer Service for Animal Welfare Professionals – Texas Unites (fee applies)
Start: 2021-06-17T08:30:00-07:00
End: 2021-06-17T10:00:00-07:00
Location: Virtual

June 17, 2021 @ 8:30 AM - 10:00 AM PDT

See info

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If you know the basics of customer service and want more advanced techniques and strategies to handle difficult people, this workshop is for you. During this session, you’ll learn more about body language, word choice and tone; language techniques, like agreement frames and reframing, that can help people see things more positively; and special strategies on how to manage and deal with difficult people, whether they be clients or co-workers. You’ll learn through examples and handouts how the subtlest change in tone and body language can help de-escalate a tense situation and turn an upset individual into a more agreeable customer.

Presenter

Cathy M. Rosenthal, CHES, Writing for a Cause, Animal Welfare Communications Consultant

Connect to this webinar on Your Conference Connection Page. *Password required*
Password is provided with registration confirmation.

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Your $49 registration fee provides access to all webinars May 19 through July 1.

All sessions are CE approved through DSHS and AAWA with selected sessions approved through TBVME. This session is approved for DVM and LVT CE through TBVME.

Registration will remain open throughout the Virtual Learning Series. Register early to participate live in your chosen sessions or enjoy the recorded sessions at your convenience.

For a complete listing of the series’ webinars with descriptions and speaker information, please see our Virtual Learning Series Brochure.