This calendar is a listing of webinars, other learning opportunities, online meetings and other upcoming national events related to animal sheltering and related areas of interest.

Only some of these events are produced by the UC Davis Koret Shelter Medicine Program. Most are being created and sponsored by other groups and agencies. Being listed here does not mean that we have reviewed the material contained. We are trying to provide a variety of resources to hopefully help make your life a little easier. For additional information on any of these items before or after the event please contact the organizer directly (listed in the item description).

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Jun 17

Webinar – 6/17/21 – Basic Customer Service for Animal Welfare Professionals – Texas Unites (fee applies)

Name: Webinar – 6/17/21 – Basic Customer Service for Animal Welfare Professionals – Texas Unites (fee applies)
Start: 2021-06-17T07:00:00-07:00
End: 2021-06-17T08:00:00-07:00
Location: Virtual

June 17, 2021 @ 7:00 AM - 8:00 AM PDT

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Poor customer service can spread quickly on social media and impact every aspect of your agency. Delivering exceptional customer service only takes a little effort and can drastically increase adoptions and donations as well as attract more volunteers and foster families to your agency. In this workshop, learn the secrets to achieving customer service excellence, from what to say and how to say it to body language techniques that can help you build quick rapport with the people you serve every day. This is a fun and engaging workshop that shows staff the many ways to engage people in positive ways.

Presenter

Cathy M. Rosenthal, CHES, Writing for a Cause, Animal Welfare Communications Consultant

Connect to this webinar on Your Conference Connection Page. *Password required*
Password is provided with registration confirmation.

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Your $49 registration fee provides access to all webinars May 19 through July 1.

All sessions are CE approved through DSHS and AAWA with selected sessions approved through TBVME. This session is approved for DVM and LVT CE through TBVME.

Registration will remain open throughout the Virtual Learning Series. Register early to participate live in your chosen sessions or enjoy the recorded sessions at your convenience.

For a complete listing of the series’ webinars with descriptions and speaker information, please see our Virtual Learning Series Brochure.