Texas Unites Presents (fee applies): In this workshop, learn the secrets to achieving customer service excellence, from what to say and how to say it to body language techniques that can help you build quick rapport with the people you serve every day. This is a fun and engaging workshop that shows staff the many ways to engage people in positive ways.

Texas Unites Presents (fee applies): If you know the basics of customer service and want more advanced techniques and strategies to handle difficult people, this workshop is for you. During this session, you’ll learn more about body language, word choice and tone; language techniques, like agreement frames and reframing, that can help people see things more positively; and special strategies on how to manage and deal with difficult people, whether they be clients or co-workers.

ASPCAPro Presents: Quickly recognizing, diagnosing, and treating toxic exposures in dogs and cats is an essential part of clinic operations, but what can be done when a toxin is unknown? In this presentation we’ll discuss which questions to ask pet owners in a possible unknown toxin exposure. We’ll also cover the available diagnostics for identifying potential toxins, decontamination of a poisoned patient, and treatment options.

CalAnimals Presents: With pet license compliance below 20% across California, we know we can do better. Let’s make pet licensing easy, make the rules clear and consistent, and find common ways to communicate the importance and value of registration. All of this with the goal of attracting and engaging more pet owners, and making pet licensing a common, sharable experience for all Californians.

Texas Unites Presents (fee applies): In this session, we will get into all of the data that we have been collecting for the past several years, share specific insights into the adopter experience and explain trends we are seeing with online pet searching.  We will also share insights into the gaps between perception and reality and how your organization can boost or break your reputation with potential adopters.

Texas Unites Presents (fee applies): A colorful, fun, but basic presentation, based on Cat Genetics “001”, describing the fundamentals of identifying cat colors and patterns.

FDSA Presents (fee applies): This talk will start with a discussion of learned helplessness and what it tells us about the impact of lack of control. I will cover how control (or lack of it) influences brain function and how it can change an animal's approach to his or her environment in dramatic ways. Finally, we will talk about different ways of increasing control for our dogs. This webinar is great for puppies and adult dogs and for pet owners and professionals alike.

The Ten Movement recently pivoted its focus from owned cats to community cats with its campaign, “Mild Kingdom.” Learn more about this new campaign and how the Ten Movement’s efforts changed the way people think about, behave toward, and interact with community cats in this live webinar.

VETGirl Presents: In this complimentary 1-hour, VETgirl–Zoetis webinar, Dr. Richard T. Marconi, PhD reviews the dangers of tick-borne disease as the prevalence of ticks prevail. Lyme disease and other tick borne disease are a growing health threat. In this presentation, we explore the relationship between wildlife, companion animals and the tick-borne diseases.

In this webinar, we’ll discuss the anatomy of a “normal” dog-dog greeting interaction, as well as common variations you might see depending on breed and general personality. We’ll also talk about how these interactions can go wrong – due to poor social skills, fear/anxiety issues, or previous negative experiences. Video examples will be used to help illustrate the discussion.